FAQs

  • We are official distributors of Omron, Honeywell and Zebra products, but we put customer needs as a priority: we will find the best scanner for your application using our expertise and knowledge about current products on the market. We can also source cables and accessories that meet your specific requirements. It’s what we do best!

  • For stocked goods we ship orders same day from date of order (or once payment is made for new or international customers); other items normally take between 6-8 weeks with some exceptions

  • No, we do not accept payment by credit card. New or international customers are usually accepted on a proforma (prepayment) basis and the order would be processed once payment is received. Subsequent orders from UK customers are usually on account subject to payment 30 days from invoice.

  • We are available to offer support on the phone or online during office hours. If we don’t know the answer straight away, we will do our level best to find out from our network of contacts.
  • Site visits can normally be arranged, where necessary.
  • Readers and cameras normally have a year warranty.
  • Faulty cameras/scanners under 5 years old can normally be serviced/repaired. Complete an RMA form (link found below)
  • We offer annual service contracts and ad-hoc health checks on systems we have supplied, as well as any other equipment you would like us to have a look at.

  • If you detect a fault in your scanner, send us an email or call us. It would be helpful to provide us with the serial number of the item and a description of what has gone wrong. We can then get the ball rolling by sending you an RMA form – this form is also available from the downloadable content section below. We will be able to advise you on what your options are and on repair costs or whether the faulty unit is still within warranty.

  • Yes, there is! Barcode cameras and scanners come with 12 months warranty from the day of purchase

  • Each barcode type has its place in industry, with 1D barcodes being used in situations where data contained can change such as price or date, whilst 2D barcodes are often utilised where space is an issue or if there is no access to a database and more information needs to be contained inside the barcode itself.

The purpose of a barcode scanner is to scan or read a barcode symbol and then provide an electrical output to a computer via a decoder and cable. The decoder recognizes the type of barcode symbology it is seeing, translates the bar and space content and transmits data to a computer in a human readable format.

BARCODES, BARCODE READERS/SCANNERS AND MACHINE VISION

AXICON

OMRON

HONEYWELL